The original purchaser can arrange a free exchange or return of any item bought through our website, in three simple steps which are described in the applicable Terms of Sale and summarized as follows:
1. Login to your account at www.loropiana.com. Choose the detail page for your order and mark the items you need to return/exchange. You will receive a Return Authorization Number.
2. Place all items for return or exchange in their original boxes and packaging, along with the Return Authorization Number (see above). Each item must be in original, new and unused condition, with all its original tags and labels still attached.
3. Attach the adhesive “Eshop/eCommerce Urgent” sticker to the outside of the box.
For orders shipped in Europe: stick the provided return label onto the box. In case you want to specify a different pickup address, you can do it while entering the return request (step 1. In the instructions above) and print a new return label. Then call DHL to arrange a suitable time for them to collect your box:
AUSTRIA, +43 2236 207
BELGIUM, +32 2 715 5050
BULGARIA, +359 2 9309400
CZECH REPUBLIC, +420 840 103000
CROATIA, +385 1 665 1111
CYPRUS, +357 22 799000
DENMARK, +45 703 45345
ESTONIA, +372 6 808555
FINLAND, +358 20 5338014
FRANCE, +33 08020 20 2525
GERMANY, +49 180 6345 3003, +49 180 6345 3001
GREECE, +30 210 9890800
HUNGARY, +36 1 382 3499
IRELAND, +353 1 870 0700, 1890 725725 (national calls only)
ITALY, +39 02 82470225, 199 199 345 (national calls only)
LATVIA, +37 167715511
LITHUANIA, +370 5 2360700
LUXEMBOURG, +352 350909
MALTA, +356 21 800148
POLAND, +48 22 5464202
PORTUGAL, +351 21 1127200
PRINCIPALITY OF MONACO, +33 08020 20 2525
ROMANIA, +40 21 222 1777
SLOVAKIA, +421 2 4822 9229
SLOVENIA, +386 1 5887800
SPAIN, +34 93 2676040
SWEDEN, +46 771 345345
THE NETHERLANDS, +31 88 0552 000
UK, +44 844 2480844
For orders shipped in the United States: attach the pre-addressed FedEx label to the outside of the box. Go to www.fedex.com or call 1-800-GOFEDEX (1-800-463-3339) to arrange a suitable time for FedEx to collect your box.
For orders shipped in China: Call us at 400-889-1888 to arrange a suitable time for SF Express to collect your box.
For orders shipped in Japan: complete the pre-addressed Yamato airway bill and attach it to the outside of the box. Call +81 (0) 120-01-9625 to arrange a suitable time for Yamato to collect your box or visit their website to arrange a suitable time for them to collect your box.
For orders shipped in South Korea: call us on +82 26-200-7799 to arrange a suitable time for Ilyang to collect your box. We will then provide you the return label to apply to the box.
Please note that we will inspect all returned merchandise to make sure it complies with our Terms of Sale, and then promptly exchange the goods or issue a refund to the original credit card or the bank account used for the original purchase (for more details please see the Conditions of Return or Exchange below). All return shipments are provided free of charge.
The return process for gifts is described below.
In case of payment by wire transfer received from a country outside the European Union, you will be contacted by our Customer Service to obtain all necessary information. Please note that the bank account provided for the reimbursement must be the same bank account used for the original purchase.
The procedure for entering a return for items shipped to Russia is available in the dedicated section.